IONIS Development S.A. provides specialized services in the following areas:
The provided services include:
 Strategic & Business Planning
IONIS Development S.A. has managed significant strategic planning projects for hospitals in Greece and abroad. The development of strategic planning aims at defining the strategic goals based on the entity’s mission, the selection of alternative techniques and plans for the achievement of the goals as well as the planning of main features of the entity in order to achieve the predetermined objectives. The strategic planning procedure includes:
- Review of the entity’s current situation, its organizational and operational structure, an assessment of its efficiency,
- Analysis of the external environment, the examination of the general socioeconomic environment, the examination of various parameters which are crucial to competition, the planning of future development scenarios in the business segment,
- Analysis of the entity’s business objectives and specialization of objectives, selection of a more general development scenario,
- Definition of the entity’s mission statement and vision, its basic organizational structure, its strategic operating objectives,
- Development of strategies, target setting plans and the study of the results from plan implementation,
- Analytical planning of procedures per every main operation and service provided.
Planning and Entity Operation Organizing
In order for the planning and organization of an entity to meet the objectives of Operational Planning, it includes aspects such as the recording of operating regulations, working procedures and flows at a medical and managerial level. Moreover, based on the entity’s needs, an organization chart is planned in order to cover all managerial and operational requirements of the organization. Some of the basic services provided are:
- Identification of new business procedures and creation of procedure correlation diagrams, where the input/output relations between main procedures of the entity are depicted. The aim is to identify the interdependence between various organizational units of the entity,
- Allocation of Roles and Responsibilities between the organizational units for the main procedures,
- Description of the areas of responsibility of the organizational units,
- Grouping of roles and allocation of the areas of responsibility of organizational units in working positions,
- Description of positions, specification of knowledge, skills and characteristics of individuals which will fill every position, definition of position efficiency criteria and definition of training requirements based on procedure requirements.
Planning of strategic information technology and development of information systems
The planning of strategic information technology mainly includes the following:
- Identification of the business activities’ objectives
- Development of strategies for the achievement of objectives
- Investigation of ways through which strategies can be implemented for the achievement of objectives
- Definition of resource requirements (human and technological)
- Planning of alternative technical solutions
- Planning of transition from the current to the required situation
A basic requirement for the development of an Information System is the identification of the requirements of each entity and the analysis of its current operation. The main steps followed in the development of an entity’s information system are described below:
- Requirement analysis
- Planning
- Realization
- Monitoring
- Installation – Training
- Maintenance
Operational assessment through simulation
Once the planning and organizational procedures have been concluded and the organization has employed the appropriate personnel, IONIS Development executives take on the task of piloting operation, realizing and coordinating the procedures and guiding the personnel through all of the company’s flows. This procedure identifies probable malfunctions, lack of communication between departments, multiple coverage of duties among different positions and gaps in the provision of services to patients / insured.
Recruitment services
IONIS Development provides specialized services in organization recruitment, assessment and employee selection in the health sector, covering entirely the possible requirements that may arise within an organization (medical, nursing, managerial and medical auxiliary personnel). At the same time, an integrated human resource system and efficiency management are developed which include the following systems:
- Organizational design
- Human resource scheduling
- Professional development & training
- Personal effectiveness assessment & certification of capabilities
- Remuneration and motivation
Personnel training
IONIS Development handles the realization of integrated personnel training programs, which cover, among others, the following:
a) Optimal patient / insured services
b) Patient hospitalization issues (prevention of infection, medicine administration)
c) Quality safeguarding in the health sector
d) Protection of patients’ medical records
e) Use of Hospital Information Systems, etc.
The training procedure includes the phase prior to operation as well as the phase following the initiation of operation as observed in Metropolitan Hospital.
Payroll Services
The Company provides integrated remuneration planning services, adjusted to each entity’s specific needs. Indicative of the aforementioned is Metropolitan Hospital, in which the SAP remuneration system has been successfully installed and operates covering, among the basic needs, the following parameters:
a) detailed employee information,
b) assessments on regular time intervals and
c) selection of appropriate personnel from existing CVs by matching capabilities, aptitudes and qualifications to requirements.
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